Guaranteed to Instantly Double Your Dealership's Last Month's Google Reviews Within 60 Days of Launch!*

WE HELP AUTOMOTIVE DEALERSHIPS:

  • See a 360° view of the customer experience

  • Engage customers in both Sales and Service

  • Prevent and manage negative online reviews

  • Dramatically increase positive reviews

By scanning one of the Smart QR codes strategically placed in your dealership or clicking on the link sent post transaction, customers can send actionable Feedback that enables management to respond and react.

WATCH EXPLAINER VIDEO DOWNLOAD CASE STUDY
 

Watch the Auto Dealers Explainer Video

 

Real Time Feedback gives you a 360° view of the customer experience with your dealership.

Asset 2@3x
qr_1@3x-1

In Dealership

Find out what customers are thinking while they are in your dealership and address issues in real time.

Screenshot 2023-06-23 at 10.31.29 AM

At Checkout

Customers receive a rating request text message immediately upon RO payment or after purchasing a vehicle.

Google-Reviews-1

Post-Visit

Manage and respond to your dealership's online public reviews such as Google, Dealer Rater, Facebook and others all in one platform.

Asset 3@3x
IN DEALERSHIP: BEGINNING OF CUSTOMER JOURNEY

Find Out About Issues WHILE Customers are Still in Your Dealership

Customers can alert you about issues by simply scanning QR codes strategically placed in your dealership.

YCM Plaque (2)

Customers Scan Code to Submit Feedback

Customers Submit Feedback on Your Branded Feedback Page

Management Receives & Responds in Real Time on Web Portal or Real Time Feedback Smart Phone App (shown here)
Asset 4@3x
AT CHECKOUT: MIDDLE OF CUSTOMER JOURNEY

Auto Pilot Rating Requests

Send customers a rating request as soon as they service or purchase a vehicle.

Once customers transact with your dealership (sales or service) they immediately receive a rating request text message.

5 star ratings are taken directly to a Google review page for your business,

1-4 star ratings ask the customer to provide details as to why they did not have a 5-star experience.

Asset 5@3x
POST-VISIT: END OF CUSTOMER JOURNEY

Real Time Reviews

View and respond to public online reviews posted on Google, Dealer Rater, Facebook, etc. all in one platform.

3@3x
REPUTATION SCORECARD

Understand your Dealership’s online reputation and compare it to your competitors.

Reputation Scorecard 6.19.23

Easily create a multi-link page with relevant dealership information.

page@3x

Marketing Examples

Key Benefits

Does your current customer experience management platform do ALL of this?

Asset 1@3x
POST-VISIT: END OF CUSTOMER JOURNEY
In-store customers simply scan the QR codes strategically placed around your dealership. Does not require an app download.
Asset 2@3x-1
ENTERPRISE VIEW
Enterprise view allows dealer groups to see and compare all of their stores' performance.
Asset 3@3x-1
AI-POWERED
AI-powered customer sentiment analysis lets you quickly gauge your customer's sentiment when they submit feedback.
Asset 4@3x-1
DEPARTMENTS
Create departments such as Service, Sales, Parts, etc. so designated employees only receive certain Feedbacks.
Asset 5@3x-1
MOBILE & WEB APPS
Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.
Asset 6@3x
RATING REQUESTS
Send customers a simple rating request. 5 stars goes to public review sites, and 1-4 stars generate private internal Feedbacks.
Asset 7@3x-2
CUSTOM ALERTS
Custom alert settings can be set up to ensure Feedbacks do not go without a response.
Asset 8@3x
CUSTOMER MEDIA
Customers can include photos and videos with their Feedback.

Features

REAL TIME REVIEWS
Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.
MULTI LINK CODES
Create QR codes that will direct customers to a custom landing page with a variety of links that you can create.
EMPLOYEE FEEDBACK
By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.
CREATE INTERNAL INCIDENTS
Staff and customers can report internal incidents that are immediately delegated to the department selected.
LOST & FOUND MODULE
Employees can easily log and track found items in the management portal.
QUICK RECRUIT
Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.
TRIGGER CODES
Create QR codes that pre-populate messages, instantly sent to management with a single tap.
RESPOND WITH VIDEO
Easily respond to customers with a custom or pre-recorded video message addressing or thanking them for their Feedback.
MASKED CALLING
Call customers from your personal cell phone without fear of exposing your personal cell phone number.
CHATGPT INTEGRATION
Recommends responses based on Feedback submitted for faster engagement.

Integrates with:

dominion_1@3x
cdk_1@3x
reynolds_1@3x

Coming Soon:

dealertrack_partner_logo_rg_2
Tekion_logo

Approved Vendor for:

Ford-Logo
Quick Lane logo

Let us know if your dealership uses a DMS not currently listed.

One Time Set Up Fee

$599*

*Plus applicable taxes

Real Time Feedback Platform

from $599*/mo

No contracts. Cancel anytime with 30-day notice.

*Plus applicable taxes

Real Time Reviews

ADDITIONAL

$99*/mo

*Plus applicable taxes

Marketing Materials included in One-Time Set Up Fee:

Screenshot 2023-06-27 at 10.59.47 AM

Why Automotive Dealers Need Real Time Feedback

Car dealerships have one of the toughest jobs when it comes to consumer perception. According to a Forbes article, nearly one-third of car owners do not trust the dealership's service department. That's a lot of people considering that a car purchase is the second-largest purchase people make.

The internet is riddled with websites such as DealerRater.com specifically targeted at exposing dealerships and publishing horror stories. Proactive communication with your customers will not only help reduce negative reviews but also help retain customers and turn them into customers for life.

WHY SIGN UP TO REAL TIME FEEDBACK:
  • Instantly enhance customer interactions
  • Boost positive online reviews
  • Month-to-month contract with no long-term commitment
  • Platform is completely customizable
  • Daily/weekly/monthly reporting
  • Extremely affordable

Contact Us

*If our platform does not double your Google reviews from the previous 30 days from the time we launch the AutoPilot Rating Request functionality integrated with your DMS within 60 days, we will refund you one month of service.