Let your passengers in your vehicles be your eyes and ears. 

WE HELP TRANSPORTATION COMPANIES:

  • See a 360° view of the passenger experience
  • Discover, resolve and respond to issues in real time
  • Significantly increase CST, CSAT and NPS scores
  • Skyrocket positive online reviews
  • Dramatically decrease negative online reviews
  • Manage and auto-respond to online reviews

By scanning one of the Smart QR codes strategically placed in your vehicles, passengers can send actionable Feedback that enables management to respond and react.

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Real Time Feedback gives you a 360° view of the passenger experience during their entire journey.

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In Vehicle

By strategically placing Smart QR Codes in your vehicles, you can learn about passenger issues during the trip.

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Post Ride

Passengers can receive a rating request text message immediately upon finishing their trip.

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Public Review Management

Manage and respond to your company’s online public reviews such as Google, Trip Advisor, Yelp, Facebook, and others all in one platform.

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IN VEHICLE

Find out about issues WHILE passengers are still in your vehicle.

Passengers can alert you about issues by simply scanning Smart QR codes strategically placed throughout your vehicles.

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Scan or Click Here to Test How It Works

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Passengers Scan Code to Submit Feedback.

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Management Receives & Responds in Real Time.

ChatGPT integration generates a well-written, editable response to every Feedback.

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POST RIDE

Auto Pilot Rating Request

Send passengers a rating request text message and/or email as soon as they finish a trip. 5-star ratings generate 5-star online reviews while non 5-star ratings generate feedback.

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Once passengers leave your vehicle they immediately receive a rating request text message or email.

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5-star ratings are taken directly to a Google review page for your business.

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1-4 star ratings ask the passenger to provide details as to why they did not have a 5-star experience.

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PUBLIC REVIEW MANAGEMENT

Real Time Reviews

View and respond to public online reviews posted on Google, Trip Advisor, Yelp, Facebook, etc. all in one platform.

Auto-Respond feature will send 4 and 5 star Google reviews one of many personal customized responses.

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REPUTATION SCORECARD

Understand your vehicle's online reputation and compare it to your competitors.

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Easily create a multi-link page with relevant transportation information.

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SCAN or CLICK to Preview an Example

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REAL TIME FEEDBACK

Now Integrated With:

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Let AI do the heavy lifting.

In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.

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Smart QR Code Marketing Examples

We create custom Smart QR codes that will inform your team exactly which location that Feedback was sent from.

BROCHURE

Download Our Brochure

Learn more about how Real Time Feedback can help your business. See a 360° view of the passenger experience, and mitigate risk by discovering and resolving issues quickly.

DOWNLOAD NOW

Key Benefits

Does your current passenger experience management platform do ALL of this?

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SMART QR CODES
Passengers simply scan the QR codes strategically placed in your vehicles. Does NOT require an app download.
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ENTERPRISE PORTAL
Enterprise view allows groups to manage several locations at once.
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AI-POWERED
AI-powered passenger sentiment analysis lets you quickly gauge your passenger's sentiment when they submit feedback.
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DEPARTMENTS
Create departments such as Sales, Training, Maintenance, etc. so designated employees only receive certain Feedbacks.
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MOBILE & WEB APPS
Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.
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RATING REQUESTS
Send passengers a simple rating request. 5 stars goes to public review sites, and 1-4 stars generate private internal Feedbacks.
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CUSTOM ALERTS
Custom alert settings can be set up to ensure Feedbacks do not go unresponded to.
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PASSENGER MEDIA
Passengers can include photos & videos with their Feedback.

Features

 
REAL TIME REVIEWS
Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.
MULTI LINK CODES
Create QR codes that will direct passengers to a custom landing page with a variety of links that you can create.
EMPLOYEE FEEDBACK
By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.
CREATE INTERNAL INCIDENTS
Staff and passengers can report internal incidents that are immediately delegated to the department selected.
LOST & FOUND MODULE
Employees can easily log and track found items in the management portal.
QUICK RECRUIT
Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.
TRIGGER CODES
Create QR codes that pre-populate messages, instantly sent to management with a single tap.
RESPOND WITH VIDEO
Respond to Feedbacks with a custom or pre-recorded video message addressing/thanking passengers for their Feedback.
MASKED CALLING
Call passengers from your personal cell phone without fear of exposing your personal cell phone number.
INTEGRATION WITH CHAT GPT
Recommends responses based on Feedback submitted for faster engagement.

Why Transportation Companies Need Real Time Feedback

Real Time Feedback allows passengers and management to seamlessly communicate & address issues as they happen. Managers are now able to resolve issues & be proactive in problem-solving, while keeping passengers satisfied. Transportation company managers can actively seek & act upon Real Time Feedback to demonstrate their commitment to their passengers.

After their trip, passengers will receive a personal text from your team inquiring about their experience in your vehicle. Real Time Feedback allows you to take care of situations quickly and respond immediately, reducing negative reviews. Real Time Feedback keeps you in the driver's seat.

 

CALL FOR PRICING

(888) 294-1411

WHY SIGN UP TO REAL TIME FEEDBACK:

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  • Instantly enhance passenger interactions
  • Boost positive online reviews
  • Contract with no long-term commitment
  • Platform is completely customizable
  • Daily/weekly/monthly reporting
  • Extremely affordable

Contact Us