Manage facilities, surprise & delight guests, and offer first-class customer service. 

We HELP Family Entertainment Centers:

  • See a 360° view of the guest experience
  • Discover, resolve and respond to guest issues in real time
  • Significantly increase CST, CSAT and NPS scores
  • Skyrocket positive online reviews
  • Dramatically decrease negative reviews
  • Manage and auto-respond to online reviews

By scanning one of the Smart QR Codes strategically placed in your family entertainment center or by clicking on the link sent post-visit, guests can send actionable Feedback that enables management to respond and react.

RTF ASSETS

Real Time Feedback gives you a 360° view of the guest experience in your family entertainment center.

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On-Site

Learn about issues in your family entertainment center from guests and employees by using strategically placed Smart QR codes.

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Post-Visit

Guests receive a rating request text message immediately upon leaving your family entertainment center.

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Public Review Management

Manage and respond to your family entertainment center's online public reviews such as Google, Yelp, Facebook and others all in one platform.

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ON-SITE

Find out about issues WHILE guests are still in your family entertainment center.

Guests can alert you about issues by simply scanning Smart QR codes strategically placed throughout your family entertainment center.

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Scan or Click Here to Test How It Works

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Guests Scan Code to Submit Feedback.

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Management Receives & Responds in Real Time.

ChatGPT integration generates a well-written, editable response to every Feedback.

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POST VISIT

Auto Pilot Rating Request

Send guests a rating request text message and/or email as soon as they leave your family entertainment center. 5-star ratings generate 5-star online reviews while non 5-star ratings generate feedback.

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Once guests leave your family entertainment center they immediately receive a rating request text message or email.

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5-star ratings are taken directly to a Google review page for your business

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1-4 star ratings ask the guest to provide details as to why they did not have a 5-star experience.

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PUBLIC REVIEW MANAGEMENT

Real Time Reviews

View and respond to public online reviews posted on Google, Yelp, Facebook, etc. all in one platform.

Auto-Respond feature will send 4 and 5 star Google reviews one of many personal customized responses.

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REPUTATION SCORECARD

Understand your family entertainment center's online reputation and compare it to your competitors.

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Easily create a multi-link page with relevant family entertainment information.

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SCAN or CLICK to Preview an Example

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REAL TIME FEEDBACK

Now Integrated With:

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Let AI do the heavy lifting.

In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.

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Smart QR Code Marketing Examples

We create custom Smart QR codes that will inform your team exactly which location that Feedback was sent from.

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BROCHURE

Download Our Brochure

Learn more about how Real Time Feedback can help your business. See a 360° view of the guest experience, and mitigate risk by discovering and resolving issues quickly.

DOWNLOAD NOW

Key Benefits

Does your current guest experience management platform do ALL of this?

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SMART QR CODES
Guests simply scan the QR codes strategically placed around your family entertainment center. Does not require an app download.
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ENTERPRISE PORTAL
Enterprise view allows groups to see and compare all of their family entertainment center’s performance.
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AI-POWERED
AI-powered guest sentiment analysis lets you quickly gauge your guest's sentiment when they submit Feedback.
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DEPARTMENTS
Create departments such as Concession Workers, Training, Maintenance, etc. so designated employees only receive certain Feedbacks.
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MOBILE & WEB APPS
Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.
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RATING REQUESTS
Send guests a simple rating request. 5-stars go to public review sites, 1-4 stars generate private internal Feedback.
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CUSTOM ALERTS
Custom alert settings can be set up to ensure Feedback does not go unresponded to.
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CUSTOMER MEDIA
Guests can include photos & videos with their Feedback.

Features

 
REAL TIME REVIEWS
Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.
MULTI LINK CODES
Create QR codes that will direct guests to a custom landing page with a variety of links that you can create.
EMPLOYEE FEEDBACK

By simply adding #EMP to the Feedback, employees can easily submit Feedback to management from anywhere.

CREATE INTERNAL INCIDENTS
Employees and guests can report internal incidents that are immediately delegated to the department selected.
LOST & FOUND MODULE
Employees can easily log and track found items in the management portal.
QUICK RECRUIT

Includes QR codes to display on-site that list the positions you are hiring for while capturing applicant contact information.

TRIGGER CODES
Create QR codes that pre-populate messages, instantly sent to management with a single tap.
RESPOND WITH VIDEO

Easily respond to guests with a custom or pre-recorded video message addressing or thanking them for their Feedback.

MASKED CALLING
Call guestss from your personal cell phone without fear of exposing your personal cell phone number.
INTEGRATION WITH CHAT GPT
Recommends responses based on Feedback submitted for faster engagement.

Why Family Entertainment Centers Need Real Time Feedback

Real Time Feedback allows guests and management to seamlessly communicate & address issues as they happen. Managers are now able to resolve issues & be proactive in problem-solving, while keeping guests satisfied. Managers can actively seek & act upon Real Time Feedback to demonstrate their commitment to their guests.

Post-visit, guests will receive a personal text from your team inquiring about their experience at your family entertainment center. Real Time Feedback allows you to take care of situations quickly and respond immediately, reducing negative reviews. With Real Time Feedback your family entertainment center will continue to be in prime condition with satisfied guests.


CALL FOR PRICING

(888) 294-1411

WHY SIGN UP TO REAL TIME FEEDBACK:

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  • Instantly enhance guest interactions
  • Boost positive online reviews
  • Contract with no long-term commitment
  • Platform is completely customizable
  • Daily/weekly/monthly reporting
  • Extremely affordable

Contact Us